Technical Specifications
24x7x365 Service Level Agreements for Business Continuity.
Service Operations
SOC Coverage
True 24x7x365 monitoring by expert security analysts. No automated-only shifts; human eyes are always on glass.
Deployment
Rapid onboarding using cloud-native sensors. Integrates with existing OpenText Core EDR agents for instant visibility.
Threat Intelligence
Powered by global detection logic updated continuously to identify zero-day threats and lateral movement.
Capabilities Matrix
| Alert Triage | Automated filtration of false positives combined with human investigation of high-fidelity alerts to reduce alert fatigue. |
| Response Time | Critical incident notification and initial containment actions within 15 minutes of detection. |
| Remediation | Includes step-by-step remediation guidance, isolation of infected endpoints, and termination of malicious processes. |
| Compliance Mapping | Detailed reporting mapped to PCI-DSS, HIPAA, NIST 800-53, and ISO 27001 standards to support audit requirements. |
| Root Cause Analysis | Full forensic timeline of attacks (Patient Zero identification) to prevent recurrence. |